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Refund policy

Last updated 9 October 2026

Short version: if Vidsuite isn't for you, tell us within 7 days of a payment and, if you've used fewer than 5 credits since that payment, you get all of it back.

Plans and top-ups

  • Full refund within 7 days of a payment, if you've used fewer than 5 credits since that payment.
  • After 7 days, or once you've used 5 or more credits since the payment, that payment isn't refunded.
  • The same rule applies to monthly renewals and to credit top-ups.
  • A refund removes the credits that payment added.

Cancel anytime

Cancel in one click in Settings → Manage plan. It stops the next charge. You keep your plan until the end of the period you paid for, and you keep your credits.

What uses credits, and what's free

  • Making a video: 1 credit a minute, used once when you approve the script. A longer script later uses only the extra minutes.
  • Always free: rendering again, and re-cutting beats.
  • If a recording fails because of a problem on our side, recording again is free, up to 3 times per video. If it still fails, email us and we fix it.
  • Changing the voice: your first change on each video is free. After that, each change uses 1 credit for every 5 minutes of video.
  • AI pictures (Storyboard): each video includes its first set of pictures plus 20 free remakes. After that, 1 credit for every 10 pictures.

Vidsuite always shows the cost before you click, and never takes credits for something that failed.

How to ask

Email support@vidsuite.app from the address on your account and say which payment. We reply within one business day. Approved refunds go back to the card you paid with. Banks usually show them within 5 to 10 business days.

Who charges your card

Payments are handled by Creem, our reseller and merchant of record, so your statement may show Creem rather than Vidsuite. If you don't recognise a charge, email us before contacting your bank. We can usually sort it out the same day.